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• Name Yuppares Mungpanklang Contact Information 18/37 Moo17, SOI YAK CHAROENSAP SANSAP, MINBURI, BANGKOK 10510 Summary Experienced Airfreight Customer Service Officer with 6+ years of experience in the logistics industry. Proven ability to provide excellent customer service, resolve customer complaints, and manage shipping documentation. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Skills Airfreight Customer Service Import and Export Documentation Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) SAP Customer Service Problem Solving Analytical Skills Communication Skills Teamwork Skills Airfreight Customer Service Officer Kuehne + Nagel Limited Bangkok, Thailand May 2017 - Present Provided support for all Airfreight operational duties, including generation of invoices, data entry, and customer enquiries. Contacted and cooperated with customers to prepare all related documentation for import and export shipments. Handled customer complaints and resolved issues in a timely and efficient manner. Monitored shipments and ensured that they were completed on time and within budget. Import-Export Documentation Officer K.H.I.VANICH GROUP CO.,LTD Bangkok, Thailand May 2013 - May 2017 Coordinated with customers to prepare import and export documentation. Made invoices, packing lists, letters of credit, bills of lading, and other shipping documents. Processed customs clearance paperwork. Coordinated with shipping agents to ensure the timely and efficient delivery of shipments. Sale Coordinator METRO POWER SYSTEM Bangkok, Thailand April 2012 - April 2013 Managed sales tasks with foreign customers. Generated quotations and invoices. Coordinated with vendors, forwarders, and shipping companies. Facilitated all export works. Call Center Agent Diethelm & Co Ltd Bangkok, Thailand September 2004 - February 2008 Received orders from customers by telephone and fax. Coordinated work between sales customers and suppliers. Trained customers on medical products. Entered orders into SAP system. Education Master of Business Administration (MBA) Ramkhamhang University Bangkok, Thailand 2009 - 2011 Bachelor of Science (Statistics) Thammasat University Bangkok, Thailand 1999 - 2003 Languages Thai (Native) English (Fluent)